If our event is canceled, we will do our best to help you reschedule. If a ticket holder does not show up to redeem their ticket they forfeit their ticket without the possibility of refund or credit. Because Christmas in Color operates like a concert or other live event, we are unable to fill spots if you do not utilize your ticket. From here, you can choose to transfer your ticket to whomever you desire.Īre tickets refundable? As stated in our Terms and Conditions, all sales are final and non-refundable. Once your account is active, you'll be able to access all of your purchased tickets. BUT, this is a great opportunity to sign a friend up using the promo code!Ĭan I transfer my ticket to a close friend or family member? Yes you can! Please create an account with the following link: you will need to use the email address used upon checkout. Once you have registered for the event, we can not add the promo code to your order, or refund the difference of the promo code. Contact us at for more information.ĭid you forget to add your promo code? Unfortunately, we are unable to add your promo code to already purchased tickets. For example, should you reserve a 7 to 7:30pm arrival window, you can enter the park any time between 7pm and 7:30pm where our staff will process your ticket to begin your journey.ĭo you offer group rates? Yes! Group rates are available for groups of 10+ people, corporations, nonprofits, and youth groups. What time should I arrive? Your arrival window is the time you reserved when purchasing the ticket. In the event of an emergency please contact one of our team members on site. Be sure to capture the magic and tag and on Instagram.ĭo you have restrooms on site? We do not have public restrooms onsite this year. You can also save time and money by visiting us Monday – Thursday.Ĭan I take pictures? Yes please! We love it when our guests take pictures and share them with others. ![]() We recommend bringing anything to keep the kiddos entertained while you make your way into the show. What if there is a wait? While we work very hard at keeping wait times to a minimum, attendance does spike on weekends and holidays. How will I hear the music? Please make sure that your vehicle has a working FM radio, you will be provided with a station at the entrance to the show. ![]() ![]() If you’re planning on joining the experience together as one big group, please consolidate prior to arrival. This year Christmas in Color requires online reservations to ensure the safety of our guests.Ĭan I consolidate cars on site? We cannot accommodate consolidating after entering. (No buses, limos or trailers allowed.) The length restriction for vehicles coming through the park is to be no longer than 25 feet (14 seat van or less) with a good turn radius.Ĭan I buy tickets at the gate? No. What types of vehicles are allowed? For safety and to protect the light displays, vehicle height restriction is 10' maximum to clear the light displays as you drive through the show.
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